We're really sorry about this! Firstly, to force close the app:
- Press the Home button two times quickly. You'll see small previews of your recently used apps.
- Swipe left to find the app you want to close.
- Swipe up on the app's preview to close it.
Following this, please get in touch with us directly at firstname.lastname@example.org with as much detail as possible. Our support team will sort this out as quickly as possible.
Thanks for your patience. :)